Fulfilment & Shipping

At Ljd Cards, we strive to provide you with the best shopping experience possible. We take great care in creating and delivering your orders, but we also rely on you, our valued customer, to ensure that all details are correct.It is your responsibility as the customer to carefully review your order details and notify us immediately of any errors or omissions. This is particularly important when ordering personalized products from our website. We want to make sure that your special message is accurately captured and beautifully presented.In addition to checking for errors or omissions, it is also your responsibility to ensure the correct grammar and spelling for any requested personalization. We want your cards and invitations to convey your heartfelt sentiments in the most eloquent and accurate way possible.We understand that mistakes can happen, and we are here to assist you in any way we can. If you do happen to notice an error or omission after placing your order, please contact us as soon as possible. We will do our best to accommodate any necessary changes or corrections.However, please note that once an order has been processed and personalized, it may not be possible to make changes or corrections. We encourage you to double-check your order details before finalizing your purchase to avoid any disappointment.At Ljd Cards, we want to ensure that every card and invitation you receive is perfect in every way. By taking responsibility for checking all details and providing accurate personalization, you can help us create a truly memorable and special experience for you and your loved ones.

GUIDELINES FOR GPSR & DELIVERY TO NORTHERN IRELAND

In light of the new EU regulations concerning the General Product Safety Regulations (GPSR), which came into law on December 13, 2024, we must inform our valued customers of a significant change in our shipping policy.

Due to these regulations, we regret to announce that we can no longer fulfil orders to Northern Ireland. This decision has been made to ensure compliance with the new safety standards and to maintain the quality and integrity of our products.

We understand that this may cause inconvenience to our customers in Northern Ireland, and we sincerely apologize for any disruption this may cause to your plans. Our commitment to providing beautifully handcrafted, customizable wedding invitations and unique greeting cards remains strong, and we are dedicated to ensuring that all our products meet the highest safety standards.

If you have any questions or require further information regarding this policy change, please do not hesitate to reach out. We appreciate your understanding and support during this transition.

Thank you for your continued trust in our products and services.

 

Returns & Exchange Policy

At Ljd Cards, we always strive to ensure that you are pleased with the product(s) you order from us. However, we understand that there may be instances where you may need to request a refund or exchange. Please take note of our returns and exchange policy below:Non-Personalised Products:If you have received a non-personalized product and wish to request a refund or exchange, you have a 14-day period from the receipt of the product(s) to contact us. Please note that this policy does not apply to any personalized product(s).To initiate a return or exchange for non-personalized product(s), please contact us via email at hello@ljdcards.com. Once you have contacted us, you will need to return the product(s) along with any packaging. Upon receipt of the returned product(s), we will refund you the amount paid for your order.Please be aware that the cost of the return is the customer's responsibility. We recommend sending any returns via a trackable shipping method to ensure that the package is not lost in transit.If you have any further questions or concerns regarding our returns and exchange policy, please do not hesitate to contact us. We are here to assist you and ensure your satisfaction with our products.

Payment & Pricing

The prices of our products may be subject to change over time. We strive to keep our prices competitive and affordable, and any changes to the prices will be promptly updated in the product listings on our website.

Intellectual Property

All copyright, design rights, and other intellectual property on this website are the property of LjdCards, unless otherwise specified.Any use of the designs, images, or other content on this website for commercial use is strictly prohibited unless you have been granted permission to use any content in writing by Ljd Cards directly.